Common questions
Insurance claims and collision repair can be confusing. We speak straight and give you the facts.
Insurance & payment
Yes. We accept all insurance companies and work directly with your adjuster on the estimate and repair.
No. Michigan law gives you the right to choose your repair shop. Tell your insurance company you want Motor City Automotive & Collision at 18200 Joy Rd, Detroit, MI 48228.
Waived deductible options are available on qualifying repairs. Every claim is different, so call us at (313) 653-3000 and we'll walk you through it.
No problem. We do customer-pay repairs too and give you a clear estimate up front.
We accept credit cards and handle insurance payments directly. Call if you have a question about a specific payment method.
Repairs
It depends on the damage, parts availability, and insurance approval. We'll give you a time estimate when we write up the repair and keep you updated along the way.
Yes. Call us, stop by, or request an estimate online and we'll reach out to set it up.
Yes. We work on all makes and models, from domestic cars and trucks to Mercedes-Benz, BMW, and other luxury imports.
Yes. We match the color to your vehicle and blend it into the surrounding panels so the repair disappears.
Yes. Theft repair is one of our specialties: broken glass, ignitions, steering columns, locks, and interior damage. We'll help with the insurance claim too.
We stand behind our work. Ask us about coverage for your specific repair when you drop off.
Towing, rentals & visiting
Yes. We offer 24-hour towing. Call (313) 653-3000 any time, day or night.
Yes. We coordinate Enterprise Rent-A-Car to pick you up at the shop, and Enterprise bills your insurer directly on covered claims.
Make sure everyone is safe, take photos before the cars move, exchange information without admitting fault, tell the tow driver to bring it to Motor City on Joy Rd, then call us.
Monday through Friday, 10:00 AM to 5:00 PM. Call ahead for Saturday. Towing is available 24/7.
Please call ahead on Saturdays at (313) 653-3000. Towing is available 24/7.
Yes. Cameras and sensors are recalibrated after structural repairs, glass replacement, or alignment.
Yes. We document the damage and give you a straight answer on whether a repair makes sense, including flood-damaged vehicles.
18200 Joy Rd, Detroit, MI 48228, on Detroit's west side. Look for the red and grey building with the COLLISION sign. On-site parking available.